Escala el soporte de ingeniería sin escalar la plantilla
Los OEMs reducen el tiempo de cotización de días a minutos y liberan a los ingenieros de aplicaciones para trabajo de mayor valor.
Scale engineering support without scaling headcount. Every rep becomes a product expert in seconds. Purpose-built agents validate configuration, answer technical questions with sources, and generate quote-ready outputs in minutes.
Faster support response
Quote turnaround
Config accuracy
IA genérica vs ReshapeX
Faster support response
Quote turnaround
Config accuracy
IA genérica / Copilotos
- •Respuestas plausibles pero no verificadas—incluso cuando son incorrectas
- •Sin contexto de inventario ni CRM; las respuestas ignoran qué hay en stock o qué compró el cliente
- •Sin validación de configuración ni reglas de combinación; un emparejamiento erróneo implica fallo o reclamación de garantía
- •Sin conciencia de consecuencias: un SKU equivocado en un pedido de 40K implica devoluciones, rework y paradas
- •Cada consulta empieza de cero; sin contexto distribuidor u OEM, sin lógica de sustitución
ReshapeX
- •Basado en tu catálogo y configuradores; 99.9% de precisión donde aplican las reglas
- •Contexto unificado: datos de producto, inventario ERP, historial CRM y tus reglas en un solo grafo de conocimiento
- •Combinaciones validadas, fuentes citadas, banderas de confianza y escalación humana antes de cursar el pedido
- •Mejora con cada cotización: preferencias del cliente, sustituciones locales y patrones de aplicación se acumulan con el tiempo
- •Consciente de consecuencias: sabemos qué cuesta una respuesta equivocada
En aplicaciones de seguridad crítica, una recomendación errónea puede tener consecuencias graves. La IA genérica puede decir que sí cuando debería decir que no—sin documento oficial que lo respalde. Los agentes construidos a propósito se basan en tus documentos aprobados y rechazan aplicaciones inseguras, citando fuentes.
El problema
Product knowledge is fragmented across datasheets, manuals, and tribal expertise. Millions of valid combinations are still manually checked by engineering teams, which stretches quote and support cycles to days.
Generic AI is risky in this environment: it can sound right while violating your configurator rules. In safety-critical contexts, a wrong recommendation can have serious consequences. You need grounded answers that can be validated and escalated before they reach the customer.
Dónde se rompe
- Especificaciones faltantes
- Conflictos de compatibilidad
- Desviación de fuentes
La solución
Agentes personalizados para tus flujos de trabajo. Cada implementación se construye a medida para tus flujos, fuentes de datos y reglas de negocio. Son agentes hechos para tu empresa, no agentes genéricos de talla única.
Scale engineering support without scaling headcount. Every rep becomes a product expert in seconds. Purpose-built agents validate configuration, answer technical questions with sources, and generate quote-ready outputs in minutes.
Instant product findability
Find the right spec, datasheet, or CAD in seconds with semantic search across your product docs.
Configure-to-order with exact part numbers
Guide users through configuration inputs and return exact quote-ready part numbers with validation.
Cross-sell and competitive intelligence
Suggest complementary products and in-stock alternatives, plus side-by-side competitor comparisons.
Cómo lo arreglamos
- Configuration readyValidated and complete
Measurable Impact
OEM companies accelerate quote cycles, improve configuration accuracy, and deliver faster engineering support. These are documented results from production deployments, not projections.
Beneficios Específicos de la Industria
Ve cómo las empresas de OEMs se benefician de ReshapeX
Every rep a product expert in seconds
Turn every distributor or internal rep into an expert on your catalog—available instantly, 24/7.
Quote creation cut from days to minutes
Engineers freed from repetitive validation; valid configurations generated automatically.
Industrial-grade accuracy
Strict guardrails and configurators; no hallucinations. Every answer grounded in vetted knowledge and cited sources.
Qué esperar
Un cronograma de entrega práctico para organizaciones de OEMs. Ve los artefactos tangibles que recibirás en cada fase.
Workflow Map
Stations, owners, handoffs
Data Source Map
What connects, permissions
Success Metrics
What we measure
Guardrails
Rules, escalation, approvals
Confianza y Seguridad
Trust Control Center
Data flow, access controls, and auditability
Data encrypted in transit (TLS) and at rest with industry-standard algorithms
Granular permissions with least-privilege principles
Customer data isolated with strict tenant boundaries
API keys and credentials stored in secure vaults, never logged
Audit & Access Controls
| Role | View | Generate | Request | Execute | Manage | Export |
|---|---|---|---|---|---|---|
| Viewer | ||||||
| Sales | ||||||
| Approver | ||||||
| Admin |
Frequently asked questions
Buyer-grade answers to reduce friction and clarify expectations.
How is this different from ChatGPT or our current chatbot?
ReshapeX agents are grounded in your catalog, configurators, and approved docs—not the open web. They validate combinations, check stock, and cite sources. Generic AI gives plausible answers; we give executable accuracy.
Do you need access to our ERP or CRM?
We integrate with your systems so the agent can use live data (stock, pricing, history). Your data stays in your environment; we don't store or train on it.
How long until we see results?
Weeks to first agent. Subscription typically starts only after the agent is operational and performing to your satisfaction.
What if the agent gives a wrong answer?
Every answer is grounded and cited. We design escalation paths when confidence is low, and optional liability coverage is available for wrong answers.
What data sources can ReshapeX connect to?
Connect the systems you already use (docs, CRM, ERP, ticketing, inboxes, portals). The exact set depends on your environment and access model.
Can we control access and audit usage?
Yes—access controls, logging, and governance are part of the design. Exact capabilities depend on deployment and integrations.
¿Listo para Ver Cómo Funciona para OEMs?
Reserva una demo con tu línea de productos en mente. Descubre cómo los agentes construidos a propósito manejan configuración, BOMs y soporte técnico.
Ver ejemplos reales. Obtén una demostración funcional. Entiende el proceso.
Los equipos que responden más rápido ganan más ofertas. No te quedes atrás.