ARCHITECTURE

How the knowledge grounding layer actually works.

Standard approaches ceiling near 80% on real industrial questions. The layer, the harness, and the evals are how you get the rest of the way to 99.9%.

A graph-based structure of your catalog, specs, and docs, reached through a purpose-built tool harness, kept current with continuous sync. This is the architecture underneath every agent, and what it takes off your team’s plate.

GRAPH · HARNESS · EVALS · SYNC

WHAT SITS UNDER YOUR AGENTS

One verified layer underneath every agent.

A knowledge grounding layer reviewed by your experts, reached through a purpose-built tool harness.

A question meets the Knowledge Graph
Incoming question
Semantic Index · extracted constraints
Straight shaftStainless steelHard chromeg6 toleranceØ 8 mmL = 200 mm
Customer wording resolved to catalog attributes. No part number in the question.
Knowledge Graph · traversal
0
candidate parts
Grounded answer
PSSFJ8-200
Precision linear shaft, straight (no machining). SUS440C stainless, hard chrome, Ø8 mm g6, L=200 mm.
✓L=200 within series range 20–800 mm
✓All 6 constraints satisfied
✓Provenance: spec row + graph path
✓Linked across the graph: compatible shaft support + collar
The same question, without the graph
What happens when the exact same query goes to a frontier model instead.
Frontier LLM · no grounding
LLM alone
Fluent, instant, and never checked. The model has read the internet, not the catalog. It produces the most plausible-looking SKU, and plausible is where the risk lives.
Frontier LLM · with web search
Result · category landing pageResult · 400-page series PDFResult · site configurator (JavaScript, not renderable)
LLM + search
Honest, but not an answer. Search finds the right neighborhood, then hands the real work back to your customer: open the configurator, pick material, coating, tolerance, hope you clicked right.
LLM alone → "SFU8-200 or similar" · a guessLLM + search → a link and instructionsReshapeX on the graph → PSSFJ8-200 · grounded

Powered by ReshapeX · KCS: Knowledge Graph · Product Database · Semantic Index

KNOWLEDGE CAPTURE

Your experts' knowledge, captured once — answerable forever.

The exceptions a twenty-year veteran keeps in their head are the first thing a model gets wrong and the first thing you lose when they retire.

  1. Capture

    PDFs with merged cells, line cards with undocumented footnotes, price books with a decade of exceptions — structured into a verified knowledge graph, not guessed at by a general-purpose model.

  2. Retain

    Drive configurations, fieldbus compatibility, firmware revisions, approved substitutes, discontinued parts: the hard-won answers stay in the layer when the person who knew them moves on.

  3. Reuse

    Every agent (Reshape Sales, Reshape Engineer, Reshape Service, Reshape Maintenance) answers from the same captured layer, cites the catalog line or spec page it used, and escalates when confidence is low.

Continuous sync keeps the captured knowledge current as your catalog, pricing, and specs change.

THE RESULTS

What the layer changes on the ground.

For OEMs & industrial distributors

60–90%Labor cost savings
2–3×More qualified leads
+15–20%Average order value

For system integrators, manufacturers & plant operators

50–70%Faster first response
50%Faster RFQ answers

THE PLATFORM

Four products. One layer underneath.

Reshape Service, Sales, Engineer and Maintenance run on one shared platform. Every answer they give comes from the same knowledge grounding layer, so none of them hallucinates a part number, a firmware revision or an approved substitute.

Reshape does not ask your team to move. It reads from the ERP, catalog and document stores you already run, and answers in the inbox, CRM and Teams channels where the questions already arrive.

  • Knowledge grounding

    The graph-based structure of your catalog, specs and docs that every product answers from, kept current with continuous sync.

  • GRID

    Resolves a full BOM or competitor list against your catalog: cross-references, substitutes, stock.

  • INSIGHT

    Every support request arrives with order history, datasheets and a drafted, cited reply attached.

  • Integrations

    Reads your ERP, catalog and document stores. Writes back to your CRM and service desk.

  • Channels

    Email, chat and Teams. The answer shows up where the question was asked.

  • Analytics

    What was asked, what was answered, and the source behind every answer.

  • MCP and API

    The layer and the products, reachable from your own systems.

Standard approaches ceiling near 80% on real industrial questions. The layer, the harness and the evals are how every product gets to 99.9%.

APPS

Two applications built on the layer.

GRID

Applications Engineering

Paste a thousand-line BOM or a competitor list. GRID resolves every line against your catalog: cross-references, substitutes, price, stock.

  • Cross-reference resolution
  • Substitute & compatibility checks
  • Price and stock lookups

INSIGHT

Customer Support

Every request arrives with order history, pricing rules, datasheets, and a drafted answer already attached.

  • Order history & pricing rules
  • Attached datasheets
  • Drafted, citation-backed replies
Path A · MCP

Bring your own agents.

You already use Copilot, Claude, ChatGPT Enterprise, or your own AI team’s agents. We expose ReshapeX as an MCP server. Your agents call it. Accuracy jumps from a generic-AI ceiling to 99.9% on your catalog.

  • CPMicrosoft Copilot
  • CLClaude
  • GPTChatGPT Enterprise
  • +Your custom agents
  • Your team owns the agent layer
  • ReshapeX exposed as a typed MCP server
  • Knowledge layer maintained by us, continuously
  • Live in weeks · no migration
Path B · FDE

We build the agents.

You don’t have an AI team, or you want the full solution. Our forward-deployed engineers embed with your senior team and ship production agents: Reshape Sales, Reshape Engineer, Reshape Service, and Reshape Maintenance, running on the same grounded knowledge layer.

  • Reshape Sales
  • Reshape Engineer
  • Reshape Service
  • Reshape Maintenance
  • Forward-deployed engineer on site
  • Production agents in your stack, your domains
  • Built once, owned by you
  • Same 99.9% measured accuracy

SAME FOUNDATION, EITHER WAY

The ReshapeX product knowledge layer

Your catalog · compatibility rules · approved substitutes · datasheets · proposal archive · pricing tiers

99.9%
Measured accuracy

TALK TO US

Give us your twenty hardest questions.

We’ll demo on your SKUs, run your evals, and cite every answer.

  • Real Examples
  • Working Demo
  • Your Data

Be the team that defends every answer and ships AI in months, not years.

Schedule a meeting