Reshape Service

AI customer service for distributors and OEMs.

Every question arrives by email, matched to the sender’s CRM record, and every answer comes from the same knowledge graph your engineers already trust: catalogs, datasheets, manuals, and institutional knowledge. Not a generic model guessing at your catalog.

What it does
  • PO intake into your ERP, with exceptions flagged
  • Availability and quote lookups for stocked items
  • Order status, tracking and ETA in the customer’s channel
  • Part ID and cross-references with a documented match
Systems touched
  • Email
  • CRM
  • ERP
  • Knowledge bases
Of support hours it can take on
80%

What it handles, and what stays with your people.

Reshape Service handles

The work with a right answer in your systems or your manufacturers’ documents.

  • Order entry from emailed POs. Checked against pricing and stock, written into the ERP and acknowledged, with exceptions flagged for a person.
  • Price and availability quotes. For stocked catalog items. When a part is out of stock, it offers an in-stock alternative, so the sale isn’t lost.
  • Where’s my order. Status, tracking, ETA and proof of delivery from the ERP and the carrier.
  • Part ID and cross-references. Alternates with a documented match.
  • Supplier follow-up. Manufacturer stock and lead times, acknowledgments and ship confirmations.
  • Returns and RMAs. Eligibility, paperwork, the return label.
  • Backorder notices. Customers hear about a delay before they have to ask.
  • Triage. To inside sales or applications engineering, with the whole thread attached.

80%of a customer service rep’s task time. From a role-by-role task breakdown. A measure of what the agent can take on, not a customer result.

Your team keeps

The work that needs a person.

  • Pricing mismatches and ambiguous POs
  • Discounts and non-standard terms
  • Expedites when the customer’s date and the supplier’s date conflict
  • Damaged goods and warranty calls
  • Pricing disputes and contested credits
  • Complex cases that need a live conversation

TALK TO US

Give us your twenty hardest questions.

We’ll demo on your SKUs, run your evals, and cite every answer.

  • Real Examples
  • Working Demo
  • Your Data

Be the team that defends every answer and ships AI in months, not years.

Schedule a meeting