Inside Sales
70–80% of the day-to-day, automated with citations.
- Quotes
- Cross-references
- Stock & lead time
- Follow-ups
THE PRODUCT
How the knowledge grounding layer actually works.
Standard approaches ceiling near 80% on real industrial questions. The layer, the harness, and the evals are how you get the rest of the way to 99.9%.
A graph-based structure of your catalog, specs, and docs, reached through a purpose-built tool harness, kept current with continuous sync. This is the architecture underneath every agent, and what it takes off your team’s plate.
GRAPH · HARNESS · EVALS · SYNC
WHAT WE AUTOMATE
The share of the job our agents take on.
Customer Service
80–90% of the day-to-day, automated with citations.
- Order status
- Availability
- Returns & RMAs
- Drafted replies
Applications Engineering
60–70% of the day-to-day, automated with citations.
- BOM review
- Substitutes
- Compatibility
- RFQ → proposal
Maintenance & MRO
>80% first-contact resolution, automated with citations.
- Spare identification
- Obsolete crosses
- Procedures & manuals
- MRO requests
Ranges reflect live deployments. Your AI Assessment scopes the exact split for your team.
WHAT SITS UNDER YOUR AGENTS
One verified layer underneath every agent.
A knowledge grounding layer reviewed by your experts, reached through a purpose-built tool harness.
A question meets the Knowledge Graph
Incoming question
Semantic Index · extracted constraints
Straight shaftStainless steelHard chromeg6 toleranceØ 8 mmL = 200 mm
Customer wording resolved to catalog attributes. No part number in the question.
Knowledge Graph · traversal
0
candidate parts
Grounded answer
PSSFJ8-200
Precision linear shaft, straight (no machining). SUS440C stainless, hard chrome, Ø8 mm g6, L=200 mm.
✓L=200 within series range 20–800 mm
✓All 6 constraints satisfied
✓Provenance: spec row + graph path
✓Linked across the graph: compatible shaft support + collar
The same question, without the graph
What happens when the exact same query goes to a frontier model instead.
Frontier LLM · no grounding
LLM alone
Fluent, instant, and never checked. The model has read the internet, not the catalog. It produces the most plausible-looking SKU, and plausible is where the risk lives.
Frontier LLM · with web search
Result · category landing pageResult · 400-page series PDFResult · site configurator (JavaScript, not renderable)
LLM + search
Honest, but not an answer. Search finds the right neighborhood, then hands the real work back to your customer: open the configurator, pick material, coating, tolerance, hope you clicked right.
LLM alone → "SFU8-200 or similar" · a guessLLM + search → a link and instructionsReshapeX on the graph → PSSFJ8-200 · grounded
How the graph gets built
A brand’s raw knowledge
0sources · datasheets · websites · APIs · manuals · support tickets · CAD · ERP
Agent 01
Source Discovery
Explores everything the brand has: APIs, pages, files, references
→ KnowledgeMap · typed source registry, provenance on every entry
Agent 02
Knowledge Cartographer
Samples each source, extracts what actually exists
SERIESPARTMATERIALDIMENSIONTOLERANCEFITS-WITHSUPERSEDES
→ EntityVocabulary
Agent 03
Schema Modeling
Infers the graph schema from the vocabulary
✓ Human approves the proposalAgent 04
Entity Harvesting
Full paginated harvest of every approved source
→ Writes through the Graph Construction Harness
Lean orchestrator. Passes run context; each agent reads upstream artifacts from the knowledge store, never from chat history.
Run 1 · every run enriches the KnowledgeMap
Brand knowledge graph
0nodes & relationships · provenance on every one
AGENTS RUN ON THE GRAPH, DEPLOYED WHERE YOUR TEAM AND CUSTOMERS ALREADY ARE
One layer. Every channel your team already works in.
INSIDE SALES · ECOMMERCE
Web chat on your site
Finds the right product from plain language, quotes with citations, and captures the lead straight into your CRM.
INSIDE SALES · MAINTENANCE
Copilot in Microsoft Teams
Reps get contract pricing, stock, and approved substitutes. Plant teams get the right spare and its procedure. In seconds, with sources.
CUSTOMER SUPPORT
In the inbox and the ERP
Drafts support replies and quotes from the email thread, writes the order into Epicor or SAP, and holds low-confidence lines for review.
APPS
Two applications built on the layer.
Applications Engineering
Paste a thousand-line BOM or a competitor list. GRID resolves every line against your catalog: cross-references, substitutes, price, stock.
- Cross-reference resolution
- Substitute & compatibility checks
- Price and stock lookups
Customer Support
Every request arrives with order history, pricing rules, datasheets, and a drafted answer already attached.
- Order history & pricing rules
- Attached datasheets
- Drafted, citation-backed replies
GRID
GRID · BOM resolve
paste-buffer.xlsx — Sheet1
#Pasted lineResolved against catalogStatus
011SFA619400R1051Pilot device · 22mm · cross-referencedIN STOCK
02MTR-PROT-9920XRMotor protection relay · 9–13 AIN STOCK
03PWR-DRV-4410Discontinued · approved substitute PWR-DRV-4415SUBSTITUTE
04FBUS-MOD-DP12Fieldbus module · PROFIBUS DP · firmware 2.4+IN STOCK
05CTL-XR-0071-BTwo catalog matches · protocol variant unconfirmedREVIEW
4 of 5 resolved · 1 flagged for review
DESK
DESK · Customer reply
InboundFrom: buyer@midwest-oem.com
Can you confirm a replacement for the drive on PO 44815?
Draft reply
PWR-DRV-4415 is the approved substitute. It matches your firmware revision and ships from stock.
Cited · datasheet rev 2.4, contract tier 2
KNOWLEDGE CAPTURE
Your experts' knowledge, captured once — answerable forever.
The exceptions a twenty-year veteran keeps in their head are the first thing a model gets wrong and the first thing you lose when they retire.
Capture
PDFs with merged cells, line cards with tribal footnotes, price books with a decade of exceptions — structured into a verified knowledge graph, not guessed at by a general-purpose model.
Retain
Drive configurations, fieldbus compatibility, firmware revisions, approved substitutes, discontinued parts: the hard-won answers stay in the layer when the person who knew them moves on.
Reuse
Every agent — inside sales, applications engineering, support — answers from the same captured layer, cites the catalog line or spec page it used, and escalates when confidence is low.
Continuous sync keeps the captured knowledge current as your catalog, pricing, and specs change.
THE RESULTS
What the layer changes on the ground.
For OEMs & industrial distributors
60–90%Labor cost savings
2–3×More qualified leads
+15–20%Average order value
For system integrators, manufacturers & plant operators
50–70%Faster first response
50%Faster RFQ answers
EXAMPLES
Four agents we’ve built on the knowledge layer.
SHARED INBOX
Customer Support
- Customer Support & Troubleshooting
- Knowledge Capture & Reuse
- Website Lead Capture
- Voice-to-CRM
Systems touched
- Shared inbox
- CRM
- Knowledge bases
- Web chat
90%Resolves L1/L2 faster
QUOTE DESK
Application Engineer
- Multi-SKU configuration
- BOM Generation
- Pricing & Margin Logic
- Knowledge Capture
Systems touched
- Product catalogs
- ERP
- Pricing systems
- Website
3×Qualifies more leads
DEAL DESK
Sales Concierge
- RFP/RFQ Intake
- BOM Generation
- Pricing Logic
- Proposal Generation
Systems touched
- Document storage
- ERP
- CRM
- Teams / Copilot
80%Shortens proposal cycles
FIELD OPS
Field Operations
- Industrial Systems Interaction
- Real-time Monitoring
- Governance & Traceability
- Factory Walk Assessment
Systems touched
- HMIs
- PLCs
- Robots
- Mobile devices
MoreWins more per walk
We build what you need, or slip under what you run.
TALK TO US
Give us your twenty hardest questions.
We’ll demo on your SKUs, run your evals, and cite every answer.
- Real Examples
- Working Demo
- Your Data
Be the team that defends every answer and ships AI in months, not years.