Scale engineering support without scaling headcount
OEMs cut quote time from days to minutes and free app engineers for high-value work.
Scale engineering support without scaling headcount. Every rep becomes a product expert in seconds. Purpose-built agents validate configuration, answer technical questions with sources, and generate quote-ready outputs in minutes.
Faster support response
Quote turnaround
Config accuracy
Generic AI vs ReshapeX
Faster support response
Quote turnaround
Config accuracy
Generic AI / Copilots
- •Plausible but unverified answers—even when wrong
- •No inventory or CRM context; answers ignore what's in stock or what the customer bought
- •No config validation or combination rules; wrong pairing means failed startup or warranty claim
- •No consequence awareness—a wrong SKU in a $40K order causes returns, rework, and downtime
- •Every query starts from zero; no distributor or OEM context, no substitution logic
ReshapeX
- •Grounded in your catalog and configurators; 99.9% accuracy guaranteed where rules apply
- •Unified context: product data, ERP inventory, CRM history, and your rules in one knowledge graph
- •Validated combinations, cited sources, confidence flags, and human escalation before the order is placed
- •Gets smarter with every quote—customer preferences, local substitutions, and application patterns layer on over time
- •Consequence-aware: we know what a wrong answer costs
In safety-critical applications, a wrong recommendation can have serious consequences. Generic AI may answer yes when it should say no—with no official document to back it up. Purpose-built agents are grounded in your approved docs and refuse unsafe applications, citing sources.
The Problem
Product knowledge is fragmented across datasheets, manuals, and tribal expertise. Millions of valid combinations are still manually checked by engineering teams, which stretches quote and support cycles to days.
Generic AI is risky in this environment: it can sound right while violating your configurator rules. In safety-critical contexts, a wrong recommendation can have serious consequences. You need grounded answers that can be validated and escalated before they reach the customer.
Where it breaks
- Missing specs
- Compatibility conflicts
- Source drift
The Solution
Custom agents built for your workflows. Every implementation is custom-built for your specific workflows, data sources, and business rules. These are purpose-built agents for your business, not one-size-fits-all agents.
Scale engineering support without scaling headcount. Every rep becomes a product expert in seconds. Purpose-built agents validate configuration, answer technical questions with sources, and generate quote-ready outputs in minutes.
Instant product findability
Find the right spec, datasheet, or CAD in seconds with semantic search across your product docs.
Configure-to-order with exact part numbers
Guide users through configuration inputs and return exact quote-ready part numbers with validation.
Cross-sell and competitive intelligence
Suggest complementary products and in-stock alternatives, plus side-by-side competitor comparisons.
How we fix it
- Configuration readyValidated and complete
Measurable Impact
OEM companies accelerate quote cycles, improve configuration accuracy, and deliver faster engineering support. These are documented results from production deployments, not projections.
Industry-Specific Benefits
See how OEMs companies benefit from ReshapeX
Every rep a product expert in seconds
Turn every distributor or internal rep into an expert on your catalog—available instantly, 24/7.
Quote creation cut from days to minutes
Engineers freed from repetitive validation; valid configurations generated automatically.
Industrial-grade accuracy
Strict guardrails and configurators; no hallucinations. Every answer grounded in vetted knowledge and cited sources.
What to expect
A practical delivery timeline for OEMs organizations. See the tangible artifacts you'll receive at each phase.
Workflow Map
Stations, owners, handoffs
Data Source Map
What connects, permissions
Success Metrics
What we measure
Guardrails
Rules, escalation, approvals
Trust & Security
Trust Control Center
Data flow, access controls, and auditability
Data encrypted in transit (TLS) and at rest with industry-standard algorithms
Granular permissions with least-privilege principles
Customer data isolated with strict tenant boundaries
API keys and credentials stored in secure vaults, never logged
Audit & Access Controls
| Role | View | Generate | Request | Execute | Manage | Export |
|---|---|---|---|---|---|---|
| Viewer | ||||||
| Sales | ||||||
| Approver | ||||||
| Admin |
Frequently asked questions
Buyer-grade answers to reduce friction and clarify expectations.
How is this different from ChatGPT or our current chatbot?
ReshapeX agents are grounded in your catalog, configurators, and approved docs—not the open web. They validate combinations, check stock, and cite sources. Generic AI gives plausible answers; we give executable accuracy.
Do you need access to our ERP or CRM?
We integrate with your systems so the agent can use live data (stock, pricing, history). Your data stays in your environment; we don't store or train on it.
How long until we see results?
Weeks to first agent. Subscription typically starts only after the agent is operational and performing to your satisfaction.
What if the agent gives a wrong answer?
Every answer is grounded and cited. We design escalation paths when confidence is low, and optional liability coverage is available for wrong answers.
What data sources can ReshapeX connect to?
Connect the systems you already use (docs, CRM, ERP, ticketing, inboxes, portals). The exact set depends on your environment and access model.
Can we control access and audit usage?
Yes—access controls, logging, and governance are part of the design. Exact capabilities depend on deployment and integrations.
Ready to See How It Works for OEMs?
Book a demo with your product line in mind. See how purpose-built agents handle configuration, BOMs, and technical support.
See real examples. Get a working demo. Understand the process.
Teams that respond faster win more bids. Don't fall behind.