Answer product questions and close quotes in minutes, not days
Distributors see 80% faster proposals and 60% of L1 tickets handled by the agent.
The goal isn't conversation—it's executed engineering accuracy. Answer product questions and close quotes in minutes, not days, with responses grounded in your catalog, configurators, ERP inventory, and CRM context.
Faster proposals
L1 tickets automated
Annual value per branch
Generic AI vs ReshapeX
Faster product findability
L1 tickets automated
More accessories quoted
Generic AI / Copilots
- •Plausible but unverified answers—even when wrong
- •No inventory or CRM context; answers ignore what's in stock or what the customer bought
- •No config validation or combination rules; wrong pairing means failed startup or warranty claim
- •No consequence awareness—a wrong SKU in a $40K order causes returns, rework, and downtime
- •Every query starts from zero; no distributor or OEM context, no substitution logic
ReshapeX
- •Grounded in your catalog and configurators; 99.9% accuracy guaranteed where rules apply
- •Unified context: product data, ERP inventory, CRM history, and your rules in one knowledge graph
- •Validated combinations, cited sources, confidence flags, and human escalation before the order is placed
- •Gets smarter with every quote—customer preferences, local substitutions, and application patterns layer on over time
- •Consequence-aware: we know what a wrong answer costs
The Problem
Catalog complexity is brutal: billions of SKUs, CTO combinations, and accessories. Teams still spend 15–30 minutes on simple quotes and days on complex ones, while repetitive L1 questions consume expert time.
The systems needed for a correct answer are disconnected: catalog docs, ERP stock, CRM history, and pricing/margin rules. Generic AI can return plausible answers that are wrong in practice—leading to wrong SKUs, missed substitutions, and lost deals.
Where it breaks
- Missing specs
- Compatibility conflicts
- Source drift
The Solution
Custom agents built for your workflows. Every implementation is custom-built for your specific workflows, data sources, and business rules. These are purpose-built agents for your business, not one-size-fits-all agents.
The goal isn't conversation—it's executed engineering accuracy. Answer product questions and close quotes in minutes, not days, with responses grounded in your catalog, configurators, ERP inventory, and CRM context.
Smart configuration and BOM building
Validate CTO combinations and build compatible part numbers and BOMs at quote time.
Technical Q&A with source citations
Answer product and support questions with source citations and context-rich escalation paths.
Cross-sell and product equivalency
Surface accessories, frequently-bought-together items, and equivalent products from competitor references.
How we fix it
- Quote readyWith availability
Measurable Impact
Distributors deliver faster quotes, improve product matching accuracy, and increase inventory turnover. These are documented results from production deployments, not projections.
Industry-Specific Benefits
See how Distributors companies benefit from ReshapeX
5× faster product finding and configuration
From 15–30 minutes per simple quote to minutes; complex quotes from days to same-day.
60% of L1 tickets automated
Tier-1 tickets handled by the agent instead of engineers; consistent quality and instant response.
~$250K–300K annual value per distributor
Reliable answers grounded in configurators and guardrails—no hallucinations. Subscription starts when performance is proven.
What to expect
A practical delivery timeline for Distributors organizations. See the tangible artifacts you'll receive at each phase.
Workflow Map
Stations, owners, handoffs
Data Source Map
What connects, permissions
Success Metrics
What we measure
Guardrails
Rules, escalation, approvals
Trust & Security
Trust Control Center
Data flow, access controls, and auditability
Data encrypted in transit (TLS) and at rest with industry-standard algorithms
Granular permissions with least-privilege principles
Customer data isolated with strict tenant boundaries
API keys and credentials stored in secure vaults, never logged
Audit & Access Controls
| Role | View | Generate | Request | Execute | Manage | Export |
|---|---|---|---|---|---|---|
| Viewer | ||||||
| Sales | ||||||
| Approver | ||||||
| Admin |
Frequently asked questions
Buyer-grade answers to reduce friction and clarify expectations.
How is this different from ChatGPT or our current chatbot?
ReshapeX agents are grounded in your catalog, configurators, and approved docs—not the open web. They validate combinations, check stock, and cite sources. Generic AI gives plausible answers; we give executable accuracy.
Do you need access to our ERP or CRM?
We integrate with your systems so the agent can use live data (stock, pricing, history). Your data stays in your environment; we don't store or train on it.
How long until we see results?
Weeks to first agent. Subscription typically starts only after the agent is operational and performing to your satisfaction.
What if the agent gives a wrong answer?
Every answer is grounded and cited. We design escalation paths when confidence is low, and optional liability coverage is available for wrong answers.
What data sources can ReshapeX connect to?
Connect the systems you already use (docs, CRM, ERP, ticketing, inboxes, portals). The exact set depends on your environment and access model.
Can we control access and audit usage?
Yes—access controls, logging, and governance are part of the design. Exact capabilities depend on deployment and integrations.
Ready to See How It Works for Distributors?
Book a demo with your catalog and workflows. See how agents deliver executed engineering accuracy—not just conversation.
See real examples. Get a working demo. Understand the process.
Teams that respond faster win more bids. Don't fall behind.