AI agents for industrial sales & support
Sell more.Answer faster.Add capacity,not headcount.
Virtual inside sales, apps engineering & support for OEMs, distributors & manufacturers.
What the agents do
Fewer routine hours for your team. More sales from your website.
Hours the agent takes on
- 80%Customer Supportof the role’s hours the agent can take onReshape Service
- 60%Inside Salesof the role’s hours the agent can take onReshape Sales
- 57%Applications Engineerof the role’s hours the agent can take onReshape Engineer
Share of each role’s task time, from a role-by-role task breakdown. A measure of what the agent can take on, not a customer result.
Sales the agent adds
- Website lead captureReshape Sales answers buyers on your website and captures the lead with the part they asked about.
- Larger ordersRelated-product and cross-sell suggestions, grounded in your catalog, add lines to the order.
- Quote follow-upOpen quotes get follow-up, and accepted quotes convert to orders.
From the field
The proof is alreadyin production.
Case study · Novanta
How Novanta gave every customertheir own application engineer.
Read the case study- 400+
- Sessions in 2 weeks
- 100%
- Part numbers cross-validated
- 7
- Languages from launch
- 8.2M
- Possible configurations
- Week 1
- Revenue from week one
SAME QUESTION, TWO ANSWERS
General AI vs. ReshapeX
The model that sends your customer the wrong motor protection relay sounds exactly like the model that sends them the right one.
If 3RV2031-4BA10 is unavailable, what is the approved substitute that preserves Class 10, A-release 14…20 A, N-release 260 A, and screw terminals?
Generic AI
3RV2031-4BA15 is a direct drop-in replacement: identical ratings, same approvals, no changes needed.
⚠ Hallucinated: a real MLFB with the same ratings, but it adds a built-in 1NO+1NC auxiliary switch, so "no changes needed" is wrong. Stated with full confidence and no citation.
- Guesses on industrial product specifics (drives, fieldbus modules).
- Hallucinates part numbers, and your customers notice.
- Requires manual verification of every claim.
- Your application engineer reverts to spreadsheets.
- Rolls back by attrition as users lose trust.
ReshapeX
Recommended substitute MLFB: 3RV2032-4BA10. Preserves Class 10, A-release 14…20 A, N-release 260 A, and screw terminals; UL/CSA approvals unchanged.
✓ Grounded: verified against your catalog before it reaches a customer.
- Grounded in your real catalog and pricing rules.
- Quotes with verified line-card accuracy in seconds.
- Every answer cites the exact SKU, page, and rule.
- Confidence thresholds route edge cases to human experts.
- 99.9% measured accuracy on your actual data.
Guaranteed on your data
Accuracy on your own catalog
99.9%
Measured on evals built from your real inbound and RFPs before go-live. Answers that fail never reach a customer.
- Knowledge base
- Tool harness
- Evals
- Continuous sync
Industrial AI Accuracy Index 2026: 100 real industrial product questions, 14 brands.
USE CASES IN PRODUCTION
USE CASES IN PRODUCTION
The questions your team answers fifty times a day.
TRUST & GOVERNANCE
Built for regulated workflows and skeptical operators.
Your data stays yours. Every answer is sourced. Every high-stakes call routes to a human.
Data permissions
Role-based access. VPC deployment available. No training on your catalog. No cross-customer data.
Logging & auditability
Every query, source, and output logged. Exportable to your SIEM.
Human approvals
Confidence thresholds you set. Below threshold, the answer routes to your expert, not guessed.
System integration
Read-access, minimum-privilege connectors. Never elevates beyond what you grant.
CASE STUDIES
Real work, real results.
General-purpose AI gets about half of industrial product questions right, and almost none of the exact-configuration ones.
Novanta put a verified product knowledge layer under its agent, so every part number is checked against its canonical reference before a customer sees it. It booked revenue in week one.
Read all case studies →From the Field
What practitioners say
TALK TO US
Give us your twenty hardest questions.
We’ll demo on your SKUs, run your evals, and cite every answer.
- Real Examples
- Working Demo
- Your Data
Be the team that defends every answer and ships AI in months, not years.