AI Agents for Industrial Sales and Service | ReshapeX

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THE PRODUCT

# Four AI agents that know your products.

Each one answers from your own catalogs, datasheets, manuals, and institutional knowledge.

*   ### [Reshape Service](/en/product/agents/customer-support)
    
    AI customer service for distributors and OEMs.
    
*   ### [Reshape Engineer](/en/product/agents/application-engineer)
    
    AI applications engineer for distributors and OEMs.
    
*   ### [Reshape Sales](/en/product/agents/sales-concierge)
    
    AI inside sales for distributors and OEMs.
    
*   ### [Reshape Maintenance](/en/product/agents/field-operations)
    
    AI field maintenance for manufacturers.
    

* * *

HOW IT WORKS

## How ReshapeX works, in 70 seconds.

No engineering degree needed. ReshapeX reads your documents, turns them into one map of everything you sell, and looks every answer up in that map before it replies.

1.  1The problemYour customers ask about your parts. AI tools often make up the answer. That’s called hallucinating.
2.  2Read and mapReshapeX reads your catalogs, datasheets and manuals. It turns them into one map of everything you sell. Your experts check it.
3.  3Look up and checkWhen a customer asks, the AI looks the answer up in the map. No guessing. Each answer is checked first. If the AI isn’t sure, it asks your team.
4.  4Stay currentWhen your catalog changes, the map changes too.
5.  5On your websiteAdd an agent to your website. It answers your customers’ sales and support questions, with sources.
6.  6For your teamYour team uses it too. Quote faster and build bills of materials right in your inbox.
7.  7What changesFaster quotes. Fewer wrong answers. Fewer escalations.

[For technical teams: how the architecture works →](/en/product/architecture)

AGENTS RUN ON THE GRAPH, DEPLOYED WHERE YOUR TEAM AND CUSTOMERS ALREADY ARE

## One layer. Every channel your team already works in.

INSIDE SALES · ECOMMERCE

### Web chat on your site

Finds the right product from plain language, quotes with citations, and captures the lead straight into your CRM.

INSIDE SALES · MAINTENANCE

### Copilot in Microsoft Teams (demo)

Reps get contract pricing, stock, and approved substitutes. Plant teams get the right spare and its procedure. In seconds, with sources.

CUSTOMER SUPPORT

### In the inbox and the ERP

Drafts support replies and quotes from the email thread, writes the order into Epicor or SAP, and holds low-confidence lines for review.

WHAT WE AUTOMATE

## The share of the job our agents take on.

Inside Sales

60% of the role’s task time, automated with citations.

*   Quotes
*   Cross-references
*   Stock & lead time
*   Follow-ups

Customer Service

80% of the role’s task time, automated with citations.

*   Order status
*   Availability
*   Returns & RMAs
*   Drafted replies

Applications Engineering

57% of the role’s task time, automated with citations.

*   BOM review
*   Substitutes
*   Compatibility
*   RFQ → proposal

Maintenance & MRO

\>80% first-contact resolution, automated with citations.

*   Spare identification
*   Obsolete crosses
*   Procedures & manuals
*   MRO requests

Sales, service and engineering figures: the share of each role’s task time the agent can take on, from a role-by-role task breakdown. Not a customer result. Your AI Assessment scopes the split for your team.

AI Readiness Assessment

## Where AI fits in your operation, and what it is worth.

Before anything gets built, we look at how your team actually works: the questions that come in, the systems they arrive through, and the product data behind the answers. You leave with a clear read on where automation pays back first, and what has to be true in your data for an agent to answer without hallucinating.

### Who it is for

Distributors, OEMs and manufacturers deciding where AI should go first.

[Schedule a meeting](/en/schedule)[Contact us](/en/contact)

### What you get

*   A readiness score across data maturity, integration, security and compliance, and automation potential
*   The specific workflows to automate first, ranked by return
*   An ROI model built from your own roles, volumes and headcount
*   A phased rollout plan
*   The risks to plan for, and how to handle each one

TALK TO US

## Give us your twenty hardest questions.

We’ll demo on your SKUs, run your evals, and cite every answer.

*   Real Examples
*   Working Demo
*   Your Data

Be the team that defends every answer and ships AI in months, not years.

[Schedule a meeting](/en/schedule) Talk to the agent first