In Their Words | ReshapeX

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# In Their Words

Field accounts from the engineers and operators deploying grounded AI.

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![More than a chatbot: an item Expert wired into the customer journey](/_next/image?url=%2Fimages%2Fcase-studies%2Fitem%2Fhero.jpg&w=3840&q=75&dpl=dpl_2MaazcUNr4p6Azswcp6S2gFAXw2g)

Case study

![item](/images/logos/customers/item-1.svg?dpl=dpl_2MaazcUNr4p6Azswcp6S2gFAXw2g)

## More than a chatbot: an item Expert wired into the customer journey

> “Most AI on a website waits for you to ask and forgets you the moment you leave. The item agent is part of item's journey, not a box bolted onto it. It recognizes the customer, it carries the conversation forward, and it can reach out with the right thing at the right time. An answer is the start of a relationship, not the end of a transaction.”

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Building kit systems · Pioneer since 1976Read case study →

](/en/case-studies/item-expert-agent)

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![Quick Consult: how Novanta turned a sales engineering bottleneck into 24/7 customer self-serve](/_next/image?url=%2Fimages%2Fcase-studies%2Fati%2Fhome-featured-banner.webp&w=3840&q=75&dpl=dpl_2MaazcUNr4p6Azswcp6S2gFAXw2g)

Case study

![Novanta](/images/logos/customers/novanta-1.svg?dpl=dpl_2MaazcUNr4p6Azswcp6S2gFAXw2g)

## Quick Consult: how Novanta turned a sales engineering bottleneck into 24/7 customer self-serve

> “We didn't just expand capacity — we made our expertise available to every customer, instantly. That's how you turn complexity into an advantage and create real, scalable growth.”

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Robotic end-effectors · NASDAQ: NOVTRead case study →

](/en/case-studies/quick-consult-novanta)

## Give us your twenty hardest questions.

We’ll demo on your SKUs, run your evals, and cite every answer.

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