ReshapeX: AI agents for industrial distributors and OEMs [Skip to main content](#main-content)[Skip to navigation](#navigation)[Skip to footer](#footer) ![](/_next/image?url=%2Fimages%2Fhomepage%2Fhero-motor-assembly-line.jpg&w=3840&q=75&dpl=dpl_2wKBx6m4LXZHH8K1ZU1nLH96E4Fu)![](/_next/image?url=%2Fimages%2Fhomepage%2Fhero-control-panel-relays.jpg&w=3840&q=75&dpl=dpl_2wKBx6m4LXZHH8K1ZU1nLH96E4Fu)![](/_next/image?url=%2Fimages%2Fhomepage%2Fhero-control-cabinet-open.jpg&w=3840&q=75&dpl=dpl_2wKBx6m4LXZHH8K1ZU1nLH96E4Fu)![](/_next/image?url=%2Fimages%2Fhomepage%2Fhero-robotic-assembly-station.jpg&w=3840&q=75&dpl=dpl_2wKBx6m4LXZHH8K1ZU1nLH96E4Fu) AI agents for industrial sales & support # Sell more.Answer faster.Add capacity,not headcount. Virtual inside sales, apps engineering & support for OEMs, distributors & manufacturers. [Book a demo](/en/schedule)[Contact us](/en/contact) ![](/_next/image?url=%2Fimages%2Flibrary%2Fparts-distribution-warehouse.jpg&w=3840&q=75&dpl=dpl_2wKBx6m4LXZHH8K1ZU1nLH96E4Fu) What the agents do ## Fewer routine hours for your team. More sales from your website. ### Hours the agent takes on * 80%Customer Supportof the role’s hours the agent can take onReshape Service * 60%Inside Salesof the role’s hours the agent can take onReshape Sales * 57%Applications Engineerof the role’s hours the agent can take onReshape Engineer Share of each role’s task time, from a role-by-role task breakdown. A measure of what the agent can take on, not a customer result. ### Sales the agent adds * Website lead captureReshape Sales answers buyers on your website and captures the lead with the part they asked about. * Larger ordersRelated-product and cross-sell suggestions, grounded in your catalog, add lines to the order. * Quote follow-upOpen quotes get follow-up, and accepted quotes convert to orders. From the field ## The proof is alreadyin production. [![Novanta / ATI Industrial Automation robotic tool-changer](/_next/image?url=%2Fimages%2Fcase-studies%2Fati%2Fhome-featured-banner.webp&w=3840&q=75&dpl=dpl_2wKBx6m4LXZHH8K1ZU1nLH96E4Fu) ![Novanta](/images/logos/customers/novanta-1.svg?dpl=dpl_2wKBx6m4LXZHH8K1ZU1nLH96E4Fu) Case study · Novanta ### How Novanta gave every customertheir own application engineer. Read the case study→ ](/en/case-studies/quick-consult-novanta) 400+ Sessions in 2 weeks 100% Part numbers cross-validated 7 Languages from launch 8.2M Possible configurations Week 1 Revenue from week one SAME QUESTION, TWO ANSWERS ## General AI vs. ReshapeX The model that sends your customer the wrong motor protection relay sounds exactly like the model that sends them the right one. Generic AIReshapeX If 3RV2031-4BA10 is unavailable, what is the approved substitute that preserves Class 10, A-release 14…20 A, N-release 260 A, and screw terminals? ### Generic AI 3RV2031-4BA15 is a direct drop-in replacement: identical ratings, same approvals, no changes needed. ⚠ Hallucinated: a real MLFB with the same ratings, but it adds a built-in 1NO+1NC auxiliary switch, so "no changes needed" is wrong. Stated with full confidence and no citation. * Guesses on industrial product specifics (drives, fieldbus modules). * Hallucinates part numbers, and your customers notice. * Requires manual verification of every claim. * Your application engineer reverts to spreadsheets. * Rolls back by attrition as users lose trust. ### ReshapeX Recommended substitute MLFB: 3RV2032-4BA10. Preserves Class 10, A-release 14…20 A, N-release 260 A, and screw terminals; UL/CSA approvals unchanged. 3RV2 cross-referenceUL/CSA approval matrix ✓ Grounded: verified against your catalog before it reaches a customer. * Grounded in your real catalog and pricing rules. * Quotes with verified line-card accuracy in seconds. * Every answer cites the exact SKU, page, and rule. * Confidence thresholds route edge cases to human experts. * 99.9% measured accuracy on your actual data. Guaranteed on your data Accuracy on your own catalog 99.9% Measured on evals built from your real inbound and RFPs before go-live. Answers that fail never reach a customer. 100/100ReshapeX on the Industrial AI Accuracy Index 47–54%General-purpose models, overall 0–9%General-purpose models, exact configurations * Knowledge base· * Tool harness· * Evals· * Continuous sync Industrial AI Accuracy Index 2026: 100 real industrial product questions, 14 brands. ## USE CASES IN PRODUCTION USE CASES IN PRODUCTION The questions your team answers fifty times a day. Approved SubstitutesOne Part Number from SpecsQuotes with Pricing & ComplianceTechnical Answers, VerifiedFrom RFP to Validated BOMDatasheet in One ClickLeads Straight into CRM Approved Substitutes demo loading TRUST & GOVERNANCE ## Built for regulated workflows and skeptical operators. Your data stays yours. Every answer is sourced. Every high-stakes call routes to a human. * ### Data permissions Role-based access. VPC deployment available. No training on your catalog. No cross-customer data. * ### Logging & auditability Every query, source, and output logged. Exportable to your SIEM. * ### Human approvals Confidence thresholds you set. Below threshold, the answer routes to your expert, not guessed. * ### System integration Read-access, minimum-privilege connectors. Never elevates beyond what you grant. [Read the trust answers →](/en/faq#faq-cluster-trust-accuracy) > “We didn't just expand capacity — we made our expertise available to every customer, instantly. That's how you turn complexity into an advantage and create real, scalable growth.” CASE STUDIES ## Real work, real results.Real work,real results. General-purpose AI gets about half of industrial product questions right, and almost none of the exact-configuration ones. Novanta put a verified product knowledge layer under its agent, so every part number is checked against its canonical reference before a customer sees it. It booked revenue in week one. [Read all case studies →](/en/case-studies) From the Field ## What practitioners say “ > The fact that my customers go to the agent and find this info is gonna save me a lot of time. I spend 10–15 minutes on that every time, and now it takes me less than 1 minute. Account Manager · Large distributor · 25 yrs in industry “ > I find it very interesting that you come from the automation industry — the learning curve is much shorter, which hasn't been the case with consultants who take a while to understand our business. CEO · CNC distributor · LatAm “ > Wow, with this tool I can probably do 20× more custom quotes per week. Inside Sales · Value-added distributor “ > I was texting my boss saying this is exactly what I've been asking for! Technical Support Specialist · Mid-size distributor · 20 yrs in industry “ > I can immediately see how this can be useful. Product Manager · Large distributor · 30 yrs in industry “ > Trying to temper my enthusiasm here, but your AI is wildly encouraging. It opens a lot of doors and possibility — there are so many ways that we, and our distributors, could and should be using this. VP · Large OEM “ > Whoa...I can finally retire! Inside Sales Specialist · Large distributor · 40 yrs in industry TALK TO US ## Give us your twenty hardest questions. We’ll demo on your SKUs, run your evals, and cite every answer. * Real Examples * Working Demo * Your Data Be the team that defends every answer and ships AI in months, not years. [Schedule a meeting](/en/schedule) Talk to the agent first